Privacy Policy

IVI Medical Clinic Pte Ltd ("IVI", "we", "our", or "us") is committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. Information We Collect

We may collect the following categories of personal data:

• Contact information: name, phone number, email address, mailing address
• Health and medical information: medical history, treatment records, photographs
• Financial information: payment details (processed securely through our payment provider)
• Communication records: WhatsApp messages, emails, and enquiry form submissions
• Website usage data: IP address, browser type, pages visited (via cookies)

2. How We Use Your Information

We use your personal data to:

• Provide medical consultation and treatment services
• Communicate appointment confirmations and reminders
• Respond to your enquiries
• Process payments
• Send service-related updates (with your consent for marketing communications)
• Comply with legal and regulatory obligations

3. Data Sharing

We do not sell, rent, or trade your personal data. We may share your information with:

• Healthcare providers involved in your care (with your consent)
• Service providers who help us operate our clinic (e.g., IT systems, payment processors)
• Regulatory bodies as required by law

4. Data Security

We implement appropriate technical and organisational security measures to protect your personal data. Medical records are stored securely and access is restricted to authorised personnel only.

5. Retention

We retain medical records for a minimum of 6 years as required under Singapore medical regulations. Other personal data is retained only as long as necessary for the purposes outlined above.

6. Your Rights

Under the PDPA, you have the right to access, correct, or withdraw consent for the use of your personal data. To exercise these rights, please contact us at [email protected].

7. Cookies

Our website uses cookies to improve your browsing experience. You may disable cookies in your browser settings, though this may affect some website functionality.

8. Contact Us

For any privacy-related enquiries, please contact our Data Protection Officer at [email protected] or by writing to us at our Orchard clinic address.